PRIVACY POLICY

Total True Automotive ("we," "us," or "our") operates automotive repair shops in the San Antonio, Texas area. This Privacy Policy explains what personal information we collect from our clients, how we use it, and who we share it with.


Personal Information We Collect

When you do business with us, we collect information you provide directly, including:

  • Contact information: your name, mailing address, phone number (including mobile number), and email address
  • Vehicle information: year, make, model, VIN, license plate, mileage, and the service and repair history of vehicles you bring to us
  • Service records: estimates, authorizations, invoices, warranty information, and communications with our service advisors
  • Payment information needed to process your transactions


How We Use Personal Information

We use your personal information to:

  • Perform maintenance, diagnostic, and repair services on your vehicle and maintain accurate service records
  • Communicate with you about your vehicle, including estimates, repair authorizations, status updates, and pickup notifications
  • Send you service reminders when your vehicle is due for scheduled maintenance, based on your vehicle's service history with our shops
  • Occasionally share offers or promotions related to our services with existing clients
  • Process payments, respond to your inquiries, and comply with legal and warranty record-keeping requirements


Text Messaging (SMS)

If you provide your mobile phone number, we may send you text messages about your vehicle, including service reminders, appointment and repair status updates, estimate follow-ups, and replies from our service advisors. By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Total True Automotive. This includes SMS messages for customer care, account notifications, marketing. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying  STOP to any message from us. Reply HELP for help, or contact us at 210-566-1767.


SMS consent is not shared with third parties.


Who We Share Personal Information With

We do not sell your personal information. We share personal information only with:

  • Service providers who help us operate our business, such as our shop management, payment processing, communications, and appointment scheduling providers, who may process your information only to provide services to us
  • Vehicle history reporting services, to which service records may be reported as is standard in the automotive service industry
  • Parts suppliers and warranty administrators, when needed to fulfill a repair or warranty claim on your vehicle
  • Law enforcement or other parties when required by law

Mobile phone numbers collected for text messaging, and your consent to receive text messages, are not shared with third parties or affiliates for their own marketing purposes.


Your Choices

You may opt out of service reminders and promotional messages at any time: reply STOP to any text message, use the unsubscribe link in any reminder email, or contact us using the information below. You may also contact us to review or update the contact information we have on file for you.


Contact Us

Total True Automotive
1000 FM 3009
Schertz, TX 78154
Phone: 210-566-1767
Email: service@totaltrue.com

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date. Effective date: 7/24/2026